Frequently Asked Questions
Everything you need to know about our luxury cashmere essentials.
What makes Guest In Residence cashmere unique?
We specialize in high-quality, long-fiber cashmere sourced from Inner Mongolia. Our focus is on creating 'future vintage' pieces that are designed to last for generations through superior construction and timeless design.
How should I care for my cashmere garments?
To maintain the integrity of the fibers, we recommend hand washing in cold water with a mild wool detergent or professional dry cleaning. Always lay flat to dry and never hang your knitwear, as this can cause stretching.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition collaborations may be final sale.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. Our silhouettes range from slim-fit basics to oversized luxury knits; we recommend checking the 'Fit' section on the product description for style-specific advice.
Do you offer international duties and taxes pre-payment?
Yes, for most international destinations, duties and taxes are calculated and collected at checkout to ensure a seamless delivery process without unexpected fees upon arrival.